Purpose
This article describes how to conduct mail trace in Exchange Online
Resolution
A Message Trace can be used to trace emails through Exchange Online, based on defined criteria (for example an email address, date range or delivery status).
- Log into https://portal.office.com as an admin
- Click on Admin
- Under Admin Centers, click on Exchange
- Click on Mail Flow -> Message Tract
- Click on Start a Trace
- Fill out the New Message Trace form as per your requirement
- Click on Search
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