Get Support

Archive

HomeKB Article
February 25, 2022by klowdadmin

How to Trace Email Messages in Microsoft 365

Purpose

This article describes how to conduct mail trace in Exchange Online 

Resolution

A Message Trace can be used to trace emails through Exchange Online, based on defined criteria (for example an email address, date range or delivery status).

  1. Log into https://portal.office.com as an admin
  2. Click on Admin
  3. Under Admin Centers, click on Exchange
  4. Click on Mail Flow -> Message Tract
  5. Click on Start a Trace
  6. Fill out the New Message Trace form as per your requirement
  7. Click on Search
Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 25, 2022by klowdadmin

Reset Windows Update with Script

This article will cover how to use the Windows Update Reset script to fix any Windows Update error encountered.

Problem

Windows Update is not able to update the workstation/server

Error

Windows Update has encountered an unknown error

Resolution

The batch script will automatically reset all services associated with Windows Update

SoftwareDistribution folder, BTS service, Cryptographic Services, etc.

Copy the following script into Notepad and save as WUReset.bat

Run the script as an administrator. 

@ECHO OFF
echo Reset Windows Update
echo.
PAUSE
echo.
attrib -h -r -s %windir%system32catroot2
attrib -h -r -s %windir%system32catroot2*.*
net stop wuauserv
net stop CryptSvc
net stop BITS
ren %windir%system32catroot2 catroot2.old
ren %windir%SoftwareDistribution sold.old
ren "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader" downloader.old
net Start BITS
net start CryptSvc
net start wuauserv
echo.
echo Task completed successfully...
echo.
PAUSE

After running this script, restart your computer and run Windows Update again. 

Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 15, 2022by klowdadmin

Office365 / Microsoft 365 starts apps setup and shows splash screen, then quits

This article covers how to resolve the following behavior when installation Office 365 Apps. 

Symptom:

Office 365 / Microsoft 365 app installation starts, show the installation splash screen and then installation disappears. 

Resolutions:

Clean Uninstallation of Office 365 

  1. Download the automated tool.
  2. At the bottom of the browser window, select Runto launch the exe file.
  3. Select the version you want to uninstall, and then select Next.
  4. Follow through the remaining screens and when prompted, restart your computer.
  5. After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
  6. If you need to reinstall Office, select the version you want to install and follow those steps: Microsoft 365, Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007.

 

Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 7, 2022by klowdadmin

How to Export and Import Bookmarks on Chrome

This article covers how to export and import bookmarks in Chrome

Exporting Bookmark

  1. Open Chrome
  2. At the top right, click on the more icon( three dotted icon)
  3. Select Bookmarks > Bookmark Manager
  4. At the top right, click on the more icon( three dotted icon)
  5. Select Export Bookmark
  6. Choose the location to save the XML file. 

 

Importing Bookmark

  1. Open Chrome
  2. At the top right, click on the more icon( three dotted icon)
  3. Select Bookmarks > Bookmark Manager
  4. At the top right, click on the more icon( three dotted icon)
  5. Select Import Bookmark
  6. Select the XML Bookmark file and click Done. 

 

Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 7, 2022by klowdadmin

How to Configure Dynamic NAT on CISCO Routers

This artical covers how to configure dynamic NAT (Network Address Translation) on CISCO Routers.

Steps to configure dynamic NAT using CLI.

  1. Login to the device using SSH / TELNET
  2. Go into the config mode.

    Router#configure terminal

  3. Configure the router’s inside interface

    Router(config)#interface fa0/0

    Router(config-if)#ip nat inside

    Router(config-if)#exit

  4. Configure the router’s outside interface

    Router(config)#interface eth0/0/0

    Router(config-if)#ip nat outside

    Router(config-if)#exit

  5. Configure an ACL that has a list of the inside source addresses that will be translated.

    Router(config)#access-list 1 permit 192.168.0.0 0.0.0.255


    Configure the pool of global IP addresses

    Router(config)#ip nat pool POOL01 4.4.4.1 4.4.4.5 netmask 255.255.255.0

    NOTE: The pool configured above consists of 5 addresses: 4.4.4.1, 4.4.4.2, 4.4.4.3, 4.4.4.4, and 4.4.4.5.

  6. Enable dynamic NAT

    Router(config)#ip nat inside source list 1 pool POOL01

    NOTE: The command above instructs the router to translate all addresses specified in the access list 1 to the pool of global addresses called POOL01.

  7. Exit config mode

    Router(config)#exit

  8. Copy the running configuration into startup configuration using following command

    Router#write memory

    Building configuration... [OK]

 

Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 6, 2022by klowdadmin

Configuring VLAN on Cisco IOS Switch

This article covers how to configure VLAN on CISCO Switches.

  1. First look at the default VLAN Configuration

    Swtich#show vlan

VLAN Name                             Status    Ports
---- -------------------------------- --------- -------------------------------
1    default                          active    Fa0/1, Fa0/2, Fa0/3, Fa0/4
                                                Fa0/5, Fa0/6, Fa0/7, Fa0/8
                                                Fa0/9, Fa0/10, Fa0/12
                                                Fa0/13, Fa0/14, Fa0/22
                                                Fa0/23, Fa0/24, Gi0/1, Gi0/2
1002 fddi-default                     act/unsup
1003 token-ring-default               act/unsup
1004 fddinet-default                  act/unsup
1005 trnet-default                    act/unsup


  2.  Create a new VLAN

    Switch(config)#vlan 50
Switch(config-vlan)#name VLANNAME
Switch(config-vlan)#exit
    Replace VLANNAME with the name of your VLAN
  3. Check the newly created VLAN

    SW1#show vlan

VLAN Name                             Status    Ports
---- -------------------------------- --------- -------------------------------

1    default                          active    Fa0/1, Fa0/2, Fa0/3, Fa0/4
                                                Fa0/5, Fa0/6, Fa0/7, Fa0/8
                                                Fa0/9, Fa0/10, Fa0/11, Fa0/12
                                                Fa0/13, Fa0/14, Fa0/15,
                                                Fa0/23, Fa0/24, Gi0/1, Gi0/2
50   Newvlan                          active
  4. Now VLAN 50 has been created. Now you need to associate VLAN to the network ports. 

    Switch(config)interface fa0/1
Switch(config-if)#switchport mode access
Switch(config-if)#switchport access vlan 50

Switch(config)interface fa0/2
Switch(config-if)#switchport mode access
Switch(config-if)#switchport access vlan 50
  5. Check VLAN port association

    SW1#show vlan 

VLAN Name                             Status    Ports
---- -------------------------------- --------- -------------------------------

1    default                          active    Fa0/3, Fa0/4
                                                Fa0/5, Fa0/6, Fa0/7, Fa0/8
                                                Fa0/9, Fa0/10,, Fa0/12
                                                Fa0/13, Fa0/14, Fa0/15,
                                                Fa0/23, Fa0/24, Gi0/2

50   NEWVLAN                         active    Fa0/1, Fa0/2
      
Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 6, 2022by klowdadmin

How to Block the Windows 11 Update From Installing on Windows 10

This article gives two different options to disable Windows 11 update from Windows 10 

How to Block the Windows 11 Update Using Registry Editor

 

 

  1. Launch RUN
  2. Type in REGEDIT and open Registry Editor
  3.  When the Registry opens, navigate to the following

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    Note: If you don’t see the final “WindowsUpdate” directory, right-click the “Windows” directory and choose New > Key. Then type “WindowsUpdate” and press Enter to create the directory.

     

  4. Double-click on “TargetReleaseVersion” value and enter “1” (without quotes) in “Value Data” field.

    If “TargetReleaseVersion” entry is not available,  right-click and go to New > DWORD (32-bit) Value. 

    Name: TargetReleaseVersion
    Value: 1

     

  5. Double-click on “TargetReleaseVersionInfo” value and enter “21H1”  (without quotes) in “Value Data” field.

    If “TargetReleaseVersionInfo” entry is not available,  right-click and go to New > DWORD (32-bit) Value. 

    Name: TargetReleaseVersionInfo
    Value: 21H1

How to Block the Windows 11 Update Using Local Group Policy Editor

 

  1. Launch RUN
  2. Type in GPEDIT.MSC
  3. Navigate to the following group policy item.

    Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Update > Windows Update for Business

  4. On the right pane, double-click the “Select the Target Feature Update Version” entry.
  5. Click on “Enable” then click the “Target Version for Feature Updates” field and type “21H1” (without quotes) or whatever your preferred release is. Finally, click “Apply” followed by “OK.”
Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 5, 2022by klowdadmin

Connect Powershell to Other 365 Services

This article will cover how to connect to different Microsoft 365 services.

Exchange Online
Security and Compliance
Sharepoint Online
Microsoft Teams

Connect to Exchange Online

Install Module:

Install-Module -Name ExchangeOnlineManagement -RequiredVersion 2.0.5

Connect to Exchange Online

$Creds = Get-Credential
Connect-ExchangeOnline -Credential $Creds

Connect to Security and Compliance Center

Connect to Security and Compliance Center command.

$Creds = Get-Credential
Connect-IPPSSession -Credential $Creds

Connect to SharePoint Online

Connect to Sharepoint Online command.

Module Installation:

Install-Module -Name Microsoft.Online.SharePoint.PowerShell

Connect to SharePoint Online

$Creds = Get-Credential
$orgName = “TenantName”
Connect-SPOService -Url “https://$orgName-admin.sharepoint.com” -Credential $Creds

Connect to Microsoft Teams

Connect to Microsoft Teams command.
Module Installation:

Install-Module -Name MicrosoftTeams

Connect to SharePoint Online

$Creds = Get-Credential
Connect-MicrosoftTeams -Credential $Creds
Read More
February 5, 2022by klowdadmin

Connecting to Azure AD using Powershell

This KB will cover how to connect to Office 365 (Azure AD) using Powershell. 

 

Module Installation

  1. Launch Powershell as a Administrator and the following Modules
    1. MSOnline
    2. AzureAD

Commands:

Install-Module -Name MSOnline
Install-Module -Name AzureAD

If you receive a message about installing from an untrusted repository, ensure that it refers to the PSGallery repository, then enter Y

Connect Powershell to Microsoft 365

  1. Create a Credential Object

    Command:
    $Creds = Get-Credential

    You will be promoted to enter your Microsoft 365 admin credentials and click on OK

  2.  To connect to the Azure Active Directory Module for Windows PowerShell or MSOnline module, use the Connect-MsolService cmdlet and supply the $creds variable.

    Connect-MsolService -Credential $creds

Verify Your Connection


If PowerShell makes a successful connection using the MSOnline module, the windows will not prompt any information. To verify the connection, please run the following command. 

Get-MsolCompanyInformation

 

Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
February 4, 2022by klowdadmin

Install a printer in Windows 10

Install or add a network printer

If your printer is on and connected to the network, Windows should find it easily. 

  1. Select the Start  button, then select Settings  > Devices > Printers & scanners.

  2. Select Add a printer or scanner. Wait for it to find nearby printers, then choose the one you want to use, and select Add device.

    If your printer isn’t in the list, select The printer that I want isn’t listed, and then follow the instructions to add it manually using one of the options.

Install or add a local printer

  1. Plug the USB cable from your printer into an available USB port on your PC, and turn the printer on.

  2. Select the Start  button, then select Settings  > Devices > Printers & scanners.

  3. Select Add a printer or scanner. Wait for it to find nearby printers, then choose the one you want to use, and select Add device.

    If your printer isn’t in the list, select The printer that I want isn’t listed, and then follow the instructions to add it manually using one of the options.
Still Need Help? Open a Ticket

Let one of our experienced engineer resolve the issue

Open Ticket
Read More
Klowdesk

Klowdesk is a Remote Tech Support service connecting top IT Engineers from around the world with Businesses requiring IT Support on demand.

 
Instagram Linkedin-in Twitter Facebook-f

Contacts

 [email protected]

Company

Privacy

Your privacy is important to us

We do not share or sell your data to third parties. We use cookies and other third-party technologies to improve our website and services.

© 2022 — Klowdesk Inc All Rights Reserved.